Shipping policy
Shipping Policy – Latherly
At Latherly, we take care in packing and shipping your order so it arrives safely and promptly. Please read the information below for details on how and when your order will be delivered.
🚚 Order Processing
All orders are processed within 1–3 business days (excluding weekends and public holidays) after payment is received.
Once your order has been shipped, you will receive a confirmation email with tracking information where available.
During peak periods, sales, or promotions, processing times may be slightly extended.
🇦🇺 Domestic Shipping (Australia)
We currently ship Australia-wide.
Estimated delivery times:
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Standard Shipping: 3–7 business days
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Express Shipping (if selected): 1–3 business days
Delivery times may vary depending on your location and external factors such as courier delays or weather conditions.
🌍 International Shipping
International shipping may be available to selected countries.
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Delivery times vary by destination
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Customs duties, taxes, or import fees may apply and are the responsibility of the customer
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Latherly is not responsible for delays caused by customs clearance
If your country is not listed at checkout, please contact us before ordering.
📦 Shipping Rates
Shipping costs are calculated at checkout based on:
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Order weight
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Shipping destination
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Selected shipping method
Any free shipping promotions will be clearly displayed on the website.
🔍 Tracking Your Order
Where available, tracking details will be sent to you once your order has been dispatched.
Please allow up to 24 hours for tracking information to update.
❗ Delays, Lost or Damaged Parcels
While we do our best to ensure smooth delivery, Latherly is not responsible for delays caused by couriers.
If your order arrives damaged, incorrect, or appears to be lost in transit, please contact us within 7 days of delivery at:
📧 support@latherly.com.au
Include your order number and photos (if applicable) so we can assist you as quickly as possible.
🏠 Incorrect Address
Please ensure all shipping details are correct at checkout.
Latherly cannot be held responsible for orders shipped to incorrectly entered addresses.
If an order is returned to us due to an incorrect address, additional shipping charges may apply to resend the order.
📩 Contact Us
If you have any questions about shipping or delivery, please contact us at:
📧 support@latherly.com.au
We’re always happy to help.